FREQUENTLY ASKED QUESTIONS


DO YOU DO CUSTOM SIGNS?

Within our products section, you can find a listing for custom signs. If you're looking for something more specific, please feel free to reach out to us! We're more than happy to bring your vision to life! Please email notesinknots@gmail.com

WHAT IS YOUR LEAD TIME?

Our lead time is currently two weeks. If you're in need of a rush order, please let us know and we'll do our best to accommodate you! There are certain situations with regard to custom orders and government lockdowns that sometimes extends this timeline. If this is the case we'll be in touch! Please note we are very busy around holidays and this is not always possible! 

WHAT IS THE PROCESS FOR CUSTOM SIGNS?

Great question! Purchase the sign from our Custom Sign page. We'll email you requesting additional details. Please provide as much detail as possible and we'll send you some design mock ups for approval. 

I NEED A DIFFERENT SIZE THAN THE ONES YOU HAVE LISTED, CAN I ORDER A CUSTOM SIZE?

Yes! Please feel free to send us an email! We're happy to accommodate you in any way that we can. Send us an email to notesinknots@gmail.com

WHY DOES THE FRAME ON MY SIGN LOOKS SLIGHTLY DIFFERENT THAN THE ONE ON YOUR PAGE?

All signs are framed using knotty pine! Each sign is made with care and precision. I hand pick all materials to ensure it is of the highest quality. However, due to the nature of the materials, each sign is unique and will vary (knots, stain colour etc.)

 

ARE YOU IN ANY STORES?

Yes! We're currently in the Maker's Mojo, Local Life on Locke and Copper and Twine, One Sixty One Artisan Market, The Barntique and The Little Pop Up Shoppe

DO YOU OFFER WHOLESALE?

Yes! Check out our "Wholesale" page to get started! We'll be in touch!

SHIPPING & DELIVERY 

WHERE DO YOU SHIP?

We currently only ship to Canada and the United States! If you're interested in International shipping, we're happy to try and accommodate you the best that we can. Please email notesinknots@gmail.com and we'll do our best!

HOW LONG DOES SHIPPING TAKE?

We do not guarantee shipping, especially through COVID/Christmas. It generally takes 1-7 days.

WHAT EXCLUSIONS APPLY TO FREE SHIPPING ONTARIO WIDE ON ORDER $75+?

This is based on size and weight. The maximum sized sign we ship free is 16x32. For orders bigger than this, shipping will be calculated at check out. 

DO YOU OFFER LOCAL PICKUP?

Yes! We are located in Burlington, ON Canada. 

RETURNS

DO YOU ACCEPT RETURNS?

At this time, we're not accepting returns. All products are final sale. If your product was damaged during delivery or you have any concerns, please email us at notesinknots@gmail.com.